RAG Marine - Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days no refunds will be issued.
WHAT DO I NEED?
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items that wouldn't qualify for a return would be those in blister packs or items that could be deemed unsellable.
- Special Order items may not be returned.
- Opened and/or unsealed products are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted. We cannot accept returns on sale items or gift cards.
DAMAGES AND ISSUES
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- Send proof of your order, a brief description, and a clear picture of the items that you received. We will make it right.
- If the wrong item was shipped to you by mistake, you can contact us through email. Make sure you add a subject to your email, this helps me attend to your needs quickly.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
- Typically, most products will come with a 1 year manufactures warranty. If a product has no manufactures warranty or the warranty period is longer than 1 year we post it in the item's description. Be sure to retain any original packaging and warranty certificates/cards when buying new items.