Return Policy

Hey there! We want to ensure you're completely satisfied with your purchase. So, here's our return policy:

📅 30-Day Window: If you think about returning an item, please do so within 30 days of delivery. After this time, we sadly can't accept returns.

✨ Condition Matters: We hope you understand, but for an item to be returned, it should be in the same sparkling condition you received it in: unworn, unused, with its tags, and in its original packaging. For items that come in blister packs or that don't look like they can be resold, we might not be able to accept the return. Special order items are unique, so we can't accept them back. And if you've opened a product, we can only take it back if there's something wrong with it. If your product needs a fix and it's under warranty (or not), kindly reach out to the manufacturer.

📩 Start With a Chat: If you’re considering a return, drop us a note at mail@ragmarine.com. Once we approve it, you’ll get all the info on how to send it back to us. Just a heads up: please chat with us first! We can't process returns that we aren't expecting. Returns require an RMA number. 

💵 Refunds and Restocking: Our distributors handle the refunds. They'll check out the packaging and see if the item can be stocked again. Depending on the product's condition, there might be a restocking fee (up to 25% of your purchase). And, shipping costs are non-refundable.

⚠️ Oops, Something Wrong?: If your order arrives and it’s damaged, defective, or just not what you expected, let us know ASAP! Share your order details, what went wrong, and some photos. We'll jump in and make things right.

💰 Refund Updates: After we've had a look at your returned item, we'll let you know if your refund is approved. We appreciate your patience during this process!

Thank you for trusting us with your purchase. We value you and aim to make your experience delightful! 😊