Customer Service Policy

Our Commitment to You: RAG Marine's Customer Service Policy

100% Satisfaction Guarantee

Hey there! At RAG Marine, we treasure our relationship with you. We've crafted this policy to ensure every interaction you have with us is smooth, friendly, and transparent. Dive in to see how we promise to serve you.

What We Aim For:

  1. Make your transactions with us a breeze!
  2. Deliver consistent, top-notch service, every time.
  3. Be crystal clear with our guidelines.
  4. Resolve any concerns or issues you may have seamlessly.
  5. Continually drive towards our big goals as a team.

Who's On Board? Everyone! From our directors to the contractors, we're all on this journey.

How We Serve You:

🌟 Chatting With Us:

  • We promise to always be respectful and lend an attentive ear.
  • Trust that we know our stuff! We’re here to guide and help.
  • We hold your personal information in high regard, safeguarding it as per CCPA, GDPR, and CalOPPA standards.

🌟 Information You Can Trust:

  • Expect honesty, accuracy, and clarity in every piece of information.
  • We keep our product and service details fresh and up-to-date.
  • Have a concern? We'll walk you through how we handle disputes.

🌟 Quick and Effective Responses:

  • We're on our toes to answer your queries promptly.
  • Our commitment to excellence means we're always finding ways to serve you better.

Our Golden Standards:


  • Out of the office? We'll let you know!
  • We aim to get back to emails swiftly.
  • Our responses? Clear, straightforward, and in Plain English.


  • Expect a warm, genuine interaction every time.
  • We value what you have to say - so we'll listen first.
  • All questions and concerns will be handled with respect.

Our Website:

  • Keeping our website content fresh and precise is a priority.
  • Reach out to us and expect a reply within 24 hours.
  • For any information collected, our Privacy Policy is just a click away.

Social & Digital Channels:

  • Got a question or feedback on our social channels? We'll get back to you promptly and accurately.

Addressing Your Concerns:

At RAG Marine, your voice matters. Our complaint process is straightforward and in Plain English so that everyone's on the same page. Resolving your concerns is integral to the excellent service we promise.

Keeping This Promise Fresh:

Overseeing this policy is the dedicated Management team of RAG Marine. We last spruced it up on 8-28-2023 and will give it another look on 8-28-2024. Stay tuned!