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Important Information

Shipping

US Domestic Shipping Policy

Please Note: All orders placed before 2 PM EST, should be processed and shipped out the same day. Hazmat can only be shipped to the main 48 US states.

We offer US domestic flat rates using USPS, UPS, FedEx, and DHL. The rates are applied:

  • $9.95 (Best Way)
  • $11.95 (Best Ground)
  • $19.95 (2nd Day)
  • $49.95 (Overnight)

We also offer calculated shipping based on weight and size. If a complete shipment has multiple items, you are only charged a one-time shipping fee. Only the 48 States are eligible for flat-rate shipping.

On marketplaces like eBay, Amazon, or others, we calculate rates based on your zip code.

For Alaska, Hawaii, and other outlining territories, calculated shipping will apply. Please see the item description for more info.

We may restrict shipping to certain states based on the laws of that state or if a distributor does not ship there. This usually applies to items like personal security or safety.

Packages will be insured by the USPS base rate. We do not add extra insurance unless requested.

International Shipping Policy

Please Note: Orders placed before 2 PM EST will be processed for shipping, but may not leave the facility until the next business day. No hazmat products can be shipped internationally.

Be advised: Not all products listed here can be sold and shipped internationally. Placing an order with us does not guarantee you will be able to return the product either. Some manufacturers have strict policies.

More information:

We offer USPS International Priority calculated based on weight, size, and location. Some countries will be restricted, not only by USPS but by our distributors as well. You will have to order to know whether a restriction applies. 

On marketplaces like eBay, Amazon, or others, we calculate rates the same way.

Packages will be insured by the USPS base rate. We do not add extra insurance unless requested.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days no refunds will be issued.

WHAT DO I NEED?

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items that wouldn't qualify for a return would be those in blister packs or items that could be deemed unsellable.
  • Special Order items may not be returned.
  • Opened and/or unsealed products are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at mail@ragracellc.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted. We cannot accept returns on sale items or gift cards.
  • My distributor is in control of refunds for producrs you return. They determine original packing condition, and restocking viability. A restocking fee of up to 25% maybe deducted from your orginal purchase price.
  • All shipping costs will not be refunded.

DAMAGES AND ISSUES

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
  • Send proof of your order, a brief description, and a clear picture of the items that you received. We will make it right.
  • If the wrong item was shipped to you by mistake, you can contact us through email. Make sure you add a subject to your email, this helps me attend to your needs quickly.

REFUNDS

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

WARRANTIES

  • Typically, most products will come with a 1 year manufactures warranty. If a product has no manufactures warranty or the warranty period is longer than 1 year we post it in the item's description. Be sure to retain any original packaging and warranty certificates/cards when buying new items.

Privacy

1.     Introduction

Welcome to RAG Marine

RAG Marine (“us”, “we”, or “our”) operates RAG Marine , a website for quality marine products & services. (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to RAG Marine , and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“Agreement”).

2.     Definitions

SERVICE means the RAG Marine website operated by RAG Marine.

PERSONAL DATA means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data. This includes anyone who is browsing our portal.

3.     Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4.     Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

0.1. Email address

0.2. First name and last name

0.3. Phone number

0.4. Address, Country, State, Province, ZIP/Postal code/PO Box Number, City

0.5. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service and to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as pixel tags, remarking tags and tag managers to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5.     Use of Data

RAG Marine uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to provide customer support;

0.4. to gather analysis or valuable information so that we can improve our Service;

0.5. to detect, prevent and address technical issues;

0.6. to fulfil any other purpose for which you provide it;

0.7. to monitor the usage of our Service;

0.9. to carry out our obligations and enforce our rights arising from any contracts entered  into between you and us, including for billing and collection;

0.10.. in any other way we may describe when you provide the information;

0.11. for any other purpose with your consent.

6.     Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, network improvement, fraud prevention, record-keeping, and enforce our legal agreements and policies.

We retain your Personal Information for different time periods depending on the category of Personal Information. Some information may be deleted automatically based on specific schedules. Other information e.g. account information, may be retained for a longer period of time based on the Agreement you have with us.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7.     Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8.     Your Data Protection Rights Under General Data Protection Regulation (GDPR).

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

​​If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at mail@ragracellc.com

In certain circumstances, you have the following data protection rights:

0.1. The right to access, update or to delete the information we have on you;

0.2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. The right to object. You have the right to object to our processing of your Personal Data;

0.4. The right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

0.6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

9.     Your Data Protection Rights under the California Privacy Protection Act (CalOPPA).

According to CalOPPA we agree to the following:

0.1. users can visit our site anonymously;

0.2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the homepage of our website;

0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;

0.4. users are able to change their personal information by emailing us at mail@ragracellc.com.

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

 

10. Your Data Protection Rights under the California Consumer Privacy Act (CCPA).

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

0.1. What personal information we have about you. If you make this request, we will return to you:

0.0.1. The categories of personal information we have collected about you.

0.0.2. The categories of sources from which we collect your personal information.

0.0.3. The business or commercial purpose for collecting or selling your personal information.

0.0.4. The categories of third parties with whom we share personal information.

0.0.5. The specific pieces of personal information we have collected about you.

0.0.6. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.

0.0.7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) by email: mail@ragracellc.com

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website.

11. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

12. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

13. Children’s Privacy

Our Services are not intended for use by children under the age of 18, without parental consent (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18 without parental consent. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: mail@ragracellc.com

Support

100% Satisfaction Guarantee

We have listed some general times of service. Although we may answer your questions quickly, please allow us 24 hrs to respond.

  • Call Us: 321-344-0773
  • Monday - Friday - 09:00 to 18:00
  • Saturday - Sunday - 10:00 to 14:00
  • Our base of operations: 2481 San Filippo DR SE, Palm Bay, FL 32909
  • mail@ragracellc.com
  • Chat Services - Please allow a few hours for live chat responses.

Please review our Customer Service Policy